Terms and Conditions

Throughout the terms and conditions, when we refer to ‘we’, ‘us’, ‘our’, etc, we are referring to Eraine Creative Sdn Bhd. When we refer to ‘customer’, ‘buyer’, ‘you’, ‘your’, etc, we are referring to the people who buy our products, use our services, or both.

Your order with us indicates your acceptance of the terms and conditions. We reserve the right to make changes to these terms and conditions from time to time which will take effect from the date of posting on the website.



The content of terms and conditions may be change, move or delete at any time. Please note that we have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, we will take immediate actions against the offender(s).


Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by us.


Comments and Feedbacks

All comments and feedbacks to us will be remain erainecreative@gmail.com.

User shall agree that there will be no comment(s) submitted to the us will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment’s content made.



The user shall agree to defend, indemnify and hold https://eraineclothing.com harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.


Link to other sites

Any access link to third party sites is at your own. We will not be related or involve to any such website if the user’s content/product(s) got damaged or loss have any connection with third party site.


Inaccuracy Information

From time to time, there may be information on https://eraineclothing.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice.



This agreement is effective unless and until either by the customer or Eraine Creative Sdn Bhd. Customer may terminate this agreement at any time. However, we may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.



When determining the price for custom clothing orders, it is essential that customers provide complete and detailed information to ensure accurate pricing. The following information is crucial for us to provide you with an accurate quote for your custom clothing order:

  1. Type of Clothing: Please specify the type of clothing you wish to order (e.g.,  hoodies, jackets, etc.).

  2. Design of Clothing: Provide a clear representation of your desired clothing design. This can be in the form of images, graphics, or sketches. The more detailed your design, the more accurately we can quote your order.

  3. Quantity and Size Breakdown: Indicate the total quantity of items you wish to order and the breakdown of sizes for each item. This information is vital for us to calculate the total cost effectively.

  4. Fabric and Other Materials: Specify the type of fabric and any other materials you want to be used in the production of your custom clothing. The choice of materials can significantly affect the final price.

Pricing Process:

  • Once all the required information has been provided, our team will review the details of your custom clothing order.
  • We will then calculate the cost based on the type of clothing, design complexity, quantity, size distribution, and materials required.
  • A detailed quote will be provided to you, including the price per item and the total order cost.

Please Note:

  • Prices are subject to change based on the final design approval and any subsequent modifications to the order specifications.
  • Providing incomplete or inaccurate information may result in delays or adjustments to the quoted price.
  • We are committed to transparency and will communicate any changes or additional charges clearly before proceeding with production.

We appreciate your cooperation in providing complete and accurate information for your custom clothing order. This enables us to offer you the best possible pricing and ensures that your custom clothing meets your expectations.

If you have any questions or need further assistance in preparing your order information, please do not hesitate to contact our customer service team.


Confirmation on visual or graphic design of clothing

We will present to customer the visual or graphic design of the clothing that is ordered and customer must verify it. Order will only proceed to production after getting the confirmation from customer.

Generally we are unable to provide the same sample of product as what is being ordered before the actual production begins, unless the customer agrees to bear the cost of producing such sample.


Production and delivery turn around time

Production Turnaround Time:

The turnaround time for the production of custom clothing varies and is influenced by several factors:

  1. Type of Clothing: Different types of clothing may require varying amounts of time to produce, depending on the complexity of the item.

  2. Quantity: The total number of items ordered will impact the production timeline. Larger orders may require additional time to complete.

  3. Materials: The availability and preparation of specific materials chosen for the order can affect the production schedule.

  4. Design and Specifications: Complex designs or specific custom specifications may extend the production time due to the detailed work involved.

  5. Current Production Schedule: The turnaround time is also subject to our current production workload at the time your order is placed. Peak periods may result in longer production times.

We strive to complete all orders in the most efficient and timely manner possible. However, we encourage customers to place orders well in advance of any critical deadlines.


  1. Shipping Time: Once production is complete, the shipping time will depend on the delivery location and the shipping method selected. We will provide an estimated shipping time when your order is ready to be dispatched.

  2. Carriers: We partner with reputable carriers to ensure your order is delivered safely and on time. Tracking information will be provided so you can monitor the delivery status of your order.

  3. Delivery Delays: While we make every effort to ensure timely delivery, we are not responsible for delays caused by shipping carriers, adverse weather conditions, or other factors beyond our control.

  4. International Orders: For orders shipped outside of our primary location, customers are responsible for any applicable customs duties, taxes, or other fees imposed by their country’s regulations.

General Terms:

  • Customers will be notified of the estimated production and delivery timeline once all order details are confirmed and the order has been placed.
  • We recommend discussing any urgent order requirements with our customer service team before placing your order to ensure we can meet your needs.
  • We reserve the right to adjust the production and delivery schedule as necessary. Customers will be informed of any significant changes to the estimated turnaround time.

By placing an order with us, you acknowledge and agree to these terms regarding production and delivery turnaround times. Our commitment is to provide you with high-quality custom clothing and excellent service from start to finish.


Payment Term

We ensure a smooth and efficient production process by requiring full payment in advance for all orders. Here are the details of our payment policy:

  1. Full Payment in Advance: Before the commencement of the production process, customers are required to make full payment of the total order value. This payment serves as the final confirmation from the customer to proceed with the order as per the agreed specifications.

  2. Payment Methods: Payments can be made via bank transfer or other agreed-upon payment methods. Our customer service team will provide you with bank account details or payment instructions.

  3. Payment Confirmation: After making the payment, customers are asked to send proof of transfer to our customer service team. The production process will begin once the payment is verified and received by EraineClothing.com.

  4. Transaction Security: We guarantee the security and confidentiality of your transaction information. All payment data will be handled with high security standards.

  5. No Payment, No Production: To avoid misunderstandings and expedite the production process, orders will not be processed until full payment is received. This policy helps us allocate resources and materials more efficiently.

We understand the importance of each order to our customers and are committed to delivering high-quality products that meet your expectations. Requiring full payment in advance allows us to achieve this goal by ensuring that all necessary resources are available to produce your order.

Should you have any questions or need further information regarding our payment terms, please do not hesitate to contact our customer service team. We are here to assist you every step of the way in the ordering process.